Ability of time tracking for contractor and employer.
The tool designed for an environment where a group of specialist works on different projects and they need to transfer costs of this work to the contractor. Creative employees of advertising agencies, lawyers, free-lance consultants and advanced IT helpdesk for external companies are typical users of this application.
Basic functionality includes:
• Internet-based interface - You do not have to install additional software to work on your workstation; you just need current version of Microsoft® Internet Explorer
• Efficient contractor and user management system
• Ability to work with system permanently or ad hoc
(in case of no computer access)
• Ability for many users to work on one thread
• Creating knowledge base of already solved problems / finished threads
• Wide reporting capabilities - Invoice reporting - Charging each employee that uses the system - Time spent on each task - Knowledge base - Individual reports
• Ability to build incentive system for employees (bonus depends on number of paid consultations)
• Ability to create ranking of consultants – the best ones get more phone calls and earn more
• Ability to create individual internal and external pricelist structure that takes account of license fees.
